HOPE Completes Strategic Plan - a letter from HOPE's Executive Director, Kris Kvols



HOPE Coalition
Executive Director,
Kris Kvols

In 2010 a large number of corporations and non-profits continued to struggle with repercussions from the economic downturn, and HOPE Coalition was no exception.  Overall funding for the agency decreased by ten percent (10%), while demand for services rose by 30 percent (30%).  The year 2010 was also HOPE Coalition’s 20th anniversary.  As part of celebrating 20 years of service in the community, the Board took the year to assess HOPE’s past two decades and begin planning for the next two.

In November the HOPE Coalition Board of Directors completed an intensive strategic plan retreat facilitated by Barb Haley from SteppsUp.  The main focuses during strategic planning were: client services, long-term sustainability, and agency mission.  In my eight years of working directly with non-profits I have never seen a more committed, healthy, and actively involved Board of Directors.  After reviewing feedback collected from community partners, internal analysis of true costs of programs, as well as state and federal funding forecasts, the Board formulated a strategic plan which will be unfolding throughout 2011.

The Board also made the difficult decision to restructure agency management.  This decision involves the elimination of HOPE’s three Program Manager positions and the creation of a new Director of Services position to supervise all direct service staff.  The intent is to streamline management of the agency while preserving as much direct service to clients as possible.  As a result:

• The Kids Count and Housing Support Services/Community Care Fund offices at the Friendship House will remain open and staffed by direct service advocates. 
• Kids Count support groups will continue through the school year. 
• Clients in crisis will reach advocates through the same phone numbers they are accustom to calling.
• Program Managers will be phased out while a Director of Services is hired to take over those roles. 

This sort of change is painful and difficult.  HOPE Coalition and its clients grieve the loss of these valued and dedicated program managers.  I have no doubt this decision will have a ripple effect on the larger community as well.  So, on behalf of the agency, I ask for your support and patience as we make this transition into our 21^st year.  Be assured that HOPE is committed to:  quality client services, innovative partnerships, stewardship of our resources, and positive community impact.  Any questions or concerns can be addressed to me at 651-388-9360 x11 or kkvols@hope-coalition.org.